Welcome to the DogCulture website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.
The term “DogCulture” or “us” or “we” refers to the owner of the website whose company registration number is ABN 16 962 919 257. The term “you” refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. DogCulture reserves the right to modify or withdraw the service in whole or in part, at anytime without notice
Whilst every care has been taken in compiling this website, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. You should make your own assessment and evaluation as to the suitability of the information prior to purchase.
Any typing or clerical error in regards to any price and/or offer of any product on the DogCulture website or acceptance of any order shall be subject to correction. By using this website you agree that any product advertised may be revised, re-priced, amended, withdrawn or discontinued at any time at the discretion of DogCulture.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, images and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
LEGAL CAPACITY TO TRANSACT
If you are under the age eighteen (18) years you cannot place orders with DogCulture. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years.
SHIPPING & RETURNS
PRICE & PAYMENT
All prices are quoted in Australian Dollars (AUD), include 10% GST and exclude delivery costs. All Goods are subject to availability and may be withdrawn at any time. DogCulture reserves the right to change prices of products at any time.
DogCulture is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
PLACING YOUR ORDER
You may place an Order by selecting your desired products and completing checkout on the DogCulture Web Site. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions.
DogCulture currently accepts PayPal, Visa, MasterCard and Direct Bank deposit. DogCulture is a PayPal Verified member.
If you wish to pay by direct deposit please contact us with the items you require, your address details and we will send you an invoice directly. These orders will not be dispatched until the deposit transaction appears in our account.
We offer $10 Flat rate shipping Australia wide. Your order will be delivered by Australia Post or a selected Courier Company and may require a signature on delivery. The cost of delivery will be added to your order total before payment is taken.
Please note: To qualify for the flat rate shipping rate we may require a physical address for delivery (eg: not a PO Box). Extra charges may apply for delivery to a PO Box in some locations. In all cases you will be informed of additional shipping charges before your order leaves the DogCulture premises.
A guide to delivery times:
Sydney Metro: 1-2 days
Sydney, Melbourne, Brisbane: 2-4 days
Country NSW, Country VIC SE QLD, Adelaide, Hobart: 3-5 days
Country SA, Northern QLD, Perth, Darwin, Tasmania: 4-6 days
Country WA, NT: 5-7 days
CHRISTMAS 2018 DELIVERIES
Below shows the last dates, for different regions, that orders can be placed for delivery by Friday 22 December.
Sydney: 14 December
Melbourne: 14 December
Canberra: 14 December
Brisbane: 14 December
Adelaide: 14 December
Perth: 14 December
Tasmania: 14 December
Darwin: 14 December
NSW Country: 14 December
VIC Country: 13 December
QLD Country: 13 December
SA Country: 13 December
WA Country: 8 December
NT Country: 8 December
THESE DELIVERY TIMES ARE A GUIDELINE ONLY.
Please note: In the lead up to Christmas and over the holiday period is a very busy time for Australia Post and Courier Services. Please be reminded there may be courier delays during this time and to consider this when planning your purchase.
Express Post Shipping.
We use Australia Post for Express deliveries. Charges will vary depending upon the size and weight of your order. Once you have added your items to the cart you will be advised of shipping costs before check out. The Express Post service is not available on the Sasha & Me range.
Express Post delivery is guaranteed next business day within the Express Post network. The Express Post network covers most metropolitan areas across the country. If you aren’t sure if your address is within the network you can check on the Australia Post website. Orders for Express Post must be placed prior to midday for same day dispatch.
Once payment is made, cleared and accepted we aim to dispatch most orders on the same day (or the next business day if you order over a weekend or on a public holiday).
We reserve the right to adjust shipping charges for particularly heavy or bulky items or if your location is considered remote by the most relevant shipping carrier. In all cases you will be informed of additional shipping charges before your order leaves the DogCulture premises.
An order may be cancelled at any time prior to the goods leaving the DogCulture premises. We regret once an order has been shipped it may not be cancelled.
If you would like delivery outside Australia. Please contact us with details of your location and proposed order and we will send you the shipping rates to your area.
We reserve the right to adjust shipping charges for particularly heavy or bulky items, if the incorrect region for delivery is selected, or if your location is considered remote by the most relevant shipping carrier.
EXCHANGES AND REFUNDS
We have carefully sourced products that we hope both you and your pet will love and we want you to be satisfied with your purchase. So if the products you have purchased do not meet your expectations, we are happy to refund the item for you.
If you receive an item and you are not completely happy with it or you have ordered the wrong size, just return it to us in a new, resalable condition with its original packaging and tags within 60 days of delivery. Place another order for the next size up or down on the website, and we’ll send it straight out to you.
As long as the gear is in a new, resalable condition when we receive it, we will happily refund your returned items using your original method of payment. Please email us at firstname.lastname@example.org to advise us that you are returning your item/s so we know they will be at the Post Office and can process your refund in a timely manner.
Where to send it:
PO Box 5261
Please ensure that all goods returned are suitably packed. We recommend that you insure any goods that are returned to us as we will not be liable for any damage or loss during transit. Please ensure that any goods returned are accompanied with a copy of your receipt.
Note: All returned products must be free of dog hair, odour (including smoke), damage or signs of usage and in its original packaging with all included materials. We cannot honour refunds for any merchandise that is sent back to us after 60 days, has been used, or is not in its original new condition. All toys, sale, personalised and custom made are final sale and cannot be exchanged, returned or refunded. Any items which have been chewed cannot be returned! We do not accept returns COD. We do not refund or reimburse shipping charges.
COLLECTION OF PERSONAL INFORMATION
DogCulture only collects personal information that is necessary to conduct our business as an online provider of goods. The personal information we collect will include information you give us when you place an order for the purchase of a good we supply. We may also collect personal information about individuals who are not customers of our business, but whose personal information is given to us by those individuals or other people in the course of a transaction. This personal information will include your name, address and contact details, and may include other personal information about individuals we collect in the course of a transaction.
We may also collect some information from you when you use our website. Your use of the information and services available through our website will determine the type of information that we collect about you. The only personal information that we collect about you when you use our website is what you tell us about yourself, for example, when you complete an online form when placing an order, or information you provide to us when you send us an email. Please note, we will record your email address if you send us an email.
HOW WE USE YOUR INFORMATION
DogCulture uses personal information for the following situations:
- To complete a transaction.
- To deal with your queries or customer service issues promptly. We may also keep information on your communications with our customer service representatives.
- To keep you up-to-date with products via email/mail.
We only send personal information about you to another organisation when:
- We have your consent to share the information
- We need to share your information in order to provide the product or service you have requested
- The disclosure is required or authorised by law.
- In the event of a reorganisation, merger or sale we may transfer any and all personal information we collect to the relevant third party.
If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. We do not engage in unsolicited telephone or email marketing.
If you no longer wish us to have your personal details on file, you can request the removal or unsubscribe at any time.
ACCURACY OF PERSONAL INFORMATION
If any of your details you have provided have changed, or you believe that the information we have about you is inaccurate, contact us and we correct the information.
COLLECTION AND USE OF NON-PERSONAL INFORMATION
We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. For example we may collect information regarding customer activities on our website. This information is aggregated and used solely to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest.
COOKIES AND OTHER TECHNOLOGIES
DogCulture website, email messages, and advertisements may use “cookies” and other technologies. These technologies help us better understand user behaviour, tell us which parts of our website people have visited, and help us measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information.
If you want to disable cookies and go to your web browser preferences and disable cookies. Please note that certain features of the Shop supplies website will may not be available once cookies are disabled.
When you visit DogCulture our computers will automatically collect statistics about your visit. This information does not identify you personally. We may monitor statistics such as how many people visit, the visitor’s IP address, which pages a visitor views, from which domains our visitors come and which browsers and browser settings visitors use.
We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, and to gather demographic information about our user base as a whole.
In some of our email messages, we use a “click-through URL” linked to content on the DogCulture website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
PROTECTION OF PERSONAL INFORMATION
In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all necessary measures to ensure the security of hard-copy information.
When you post on a DogCulture forum or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features.
THIRD-PARTY SITES AND SERVICES
DogCulture may contain links to third-party websites, products, and services. Information collected by third parties is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
The welfare of children is very important to us. We are committed to protecting the online privacy of children. If you are under 18 and would like to purchase items from DogCulture, or provide personal information about yourself and your family, please ask a parent or guardian for assistance.
The content displayed on the DogCulture (“Website”), including but not limited to the Website’s look and feel, text, graphics, images, sound or video materials, designs, the URL and software (“Content”), is either the property of, or used with permission by, DogCulture, and is also protected by Australian and international copyright and trademark laws. All rights including but not limited to copyright, title and interest in the Content belong to DogCulture or its respective owners. The compilation (meaning the collection, arrangement and assembly) of all Content on this Site is also the exclusive property of DogCulture or its respective owners and protected by Australian and international copyright laws.