Welcome to the DogCulture website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.
The term “DogCulture” or “us” or “we” refers to the owner of the website whose company registration number is ABN 16 962 919 257. The term “you” refers to the user or viewer of our website.
It is a condition of the person/s accessing, browsing and/or using the DogCulture website, [“You”, “Your”] that you accept that we will not be liable under any circumstances for any action you take relying on the information on this website or using any service which is accessible using this website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. DogCulture reserves the right to modify or withdraw the service in whole or in part, at anytime without notice
Any information provided by DogCulture is not professional advice and is for the purpose of general knowledge only.
Whilst every care has been taken in compiling this website, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. You should make your own assessment and evaluation as to the suitability of the information prior to purchase.
Any typing or clerical error in regards to any price and/or offer of any product on the DogCulture website or acceptance of any order shall be subject to correction. By using this website you agree that any product advertised may be revised, re-priced, amended, withdrawn or discontinued at any time at the discretion of DogCulture.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, images and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Caution: Many products sold on DogCulture are designed to be used to prevent driver distraction and restrain your pet to a suitable area in your vehicle. In the event of a car accident they may not prevent injury to the passengers or your dog. Inspect products for wear or abrasion before each use. Do not use if damaged. You should make your own assessment and evaluation as to the suitability of the product prior to purchase. Items are not crash tested, unless otherwise stated in the product listing.
SHIPPING & RETURNS
PRICE & PAYMENT
All prices are quoted in Australian Dollars (AUD), include 10% GST and exclude delivery costs. All Goods are subject to availability and may be withdrawn at any time. DogCulture reserves the right to change prices of products at any time.
DogCulture is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
PLACING YOUR ORDER
You may place an Order by selecting your desired products and completing checkout on the DogCulture Web Site. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions.
DogCulture currently accepts PayPal, Afterpay, Visa, MasterCard and Direct Bank deposit. All credit card payments are processed via the PayPal payment gateway. DogCulture is a PayPal Verified member.
If you wish to pay by direct deposit please contact us with the items you require, your address details and we will send you an invoice directly. These orders will not be dispatched until the deposit transaction appears in our account.
Please double check the details you enter on checkout. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. A re-delivery fee may be required.
SHIPPING & HANDLING
We offer $10 Flat Rate Shipping Australia wide.
DogCulture works with multiple couriers to provide the most efficient delivery service with the most reasonable price and quickest service. Your order will be delivered by Australia Post or a selected Courier Company and may require a signature on delivery. The cost of delivery will be added to your order total before payment is taken.
Please note: To qualify for the flat rate shipping rate we may require a physical address for delivery (eg: no PO Box, Parcel Lockers etc). Extra charges may apply for delivery to a PO Box in some locations. If this is the case we will contact you with the details of any extra charges prior to dispatch.
A guide to delivery times (business days after posting):
Sydney Metro: 1-3 days
Sydney, Melbourne, Brisbane: 2-5 days
Country NSW, Country VIC SE QLD, Adelaide, Hobart: 3-6 days
Country SA, Northern QLD, Perth, Darwin, Tasmania: 4-7 days
Country WA, NT: 5-8 days
Pick up or arranging your own courier is not available at our warehouse.
Once payment is made, cleared and accepted we aim to dispatch orders within 24hrs (or the next business day if you order over a weekend or on a public holiday).
We reserve the right to adjust shipping charges for particularly heavy or bulky items or if your location is considered remote by the most relevant shipping carrier. If this is the case we will contact you with the details of any extra charges prior to dispatch.
An order may be cancelled at any time prior to the goods leaving the DogCulture premises. We regret once an order has been shipped it may not be cancelled.
Orders are generally shipped from our distribution centre, which is located in Sydney, the next day after full payment is received. However some larger, bulkier or specialised items may be shipped direct from our suppliers. As a result there are some remote postcodes that we are unable to deliver some of our larger, bulkier or specialised items to. If you have placed an order to an area that we are unable to deliver to we will contact you and your order will be cancelled and refunded automatically.
Please kindly contact our customer service (email@example.com) for more information if you need the item to be delivered to a remote areas and would like to confirm if we can deliver your item.
Express Post Shipping.
Express Post guarantee temporarily suspended by Australia Post: Express Post is still available, and will continue to be prioritised as the fastest option for customers, but may not always meet the next business day delivery standard (https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#guarantee).
We use Australia Post for Express deliveries. Charges will vary depending upon the size and weight of your order. Once you have added your items to the cart you will be advised of shipping costs before check out. The Express Post service is not available on our larger, heavier or specialised items. If Express Post is not offered on your particular item you can contact us for an Express Post quote.
The Express Post network covers most metropolitan areas across the country. If you aren’t sure if your address is within the network you can check on the Australia Post website. Orders for Express Post must be placed prior to midday AEST for same day dispatch.
EXCHANGES AND REFUNDS
We have carefully sourced products that we hope both you and your pet will love and we want you to be satisfied with your purchase. So if the products you have purchased do not meet your expectations, we are happy to refund the item for you.
When you receive your order please take a moment to try on your new doggie gear in a clean and dry environment, keeping the original packaging intact.
If you receive an item and you are not completely happy with it or you have ordered the wrong size, just return it to us in a new, resalable condition with its original packaging and tags within 60 days of delivery. Place another order for the next size up or down on the website, and we’ll send it straight out to you.
As long as the returned gear is in a new, resalable condition when we receive it, we will happily refund your returned items using your original method of payment. Return postage costs will be at your expense, unless the item/s received are faulty or not as ordered. Please email us at firstname.lastname@example.org to advise us that you are returning your item/s so we know they will be at the Post Office and can process your refund in a timely manner.
Where to send it:
PO Box 5261
Please ensure that all goods returned are suitably packed. We recommend that you insure any goods that are returned to us as we will not be liable for any damage or loss during transit. Please ensure that any goods returned are accompanied with a copy of your receipt.
Note: All returned products must be free of dog hair, odour (including smoke), damage or signs of usage and in its original packaging with all included materials. We cannot honour refunds for any merchandise that is sent back to us after 60 days, has been used, or is not in its original new condition. All toys, sale, personalised and custom made are final sale and cannot be exchanged, returned or refunded for change of mind or incorrect sizing/colour choice. Any items which have been chewed cannot be returned! We do not accept returns COD. We do not refund or reimburse shipping charges.
Returning Faulty items
If you believe your item is faulty, damaged or not as described, please contact us prior to sending it back to arrange the exchange/return of your product.
COLLECTION OF PERSONAL INFORMATION
DogCulture only collects personal information that is necessary to conduct our business as an online provider of goods.
We may also collect some information from you when you use our website. Your use of the information and services available through our website will determine the type of information that we collect about you. The only personal information that we collect about you when you use our website is what you tell us about yourself, for example, when you complete an online form when placing an order, or information you provide to us when you send us an email.
If you submit photographs to us either via the website, email or social media for the purposes of a review, testimonial, gallery or other competition, You expressly authorise us to reproduce those images on our website and social media.
HOW WE USE YOUR INFORMATION
DogCulture uses personal information for the following situations:
- To complete a transaction.
- To deal with your queries or customer service issues promptly. We may also keep information on your communications with our customer service representatives.
- To keep you up-to-date with products via email/mail.
We only send personal information about you to another organisation when:
- We have your consent to share the information
- We need to share your information in order to provide the product or service you have requested
- The disclosure is required or authorised by law.
- In the event of a reorganisation, merger or sale we may transfer any and all personal information we collect to the relevant third party.
If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. We do not engage in unsolicited telephone or email marketing.
If you no longer wish us to have your personal details on file, you can request the removal or unsubscribe at any time.
COLLECTION AND USE OF NON-PERSONAL INFORMATION
We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. For example we may collect information regarding customer activities on our website. This information is aggregated and used solely to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest.
DogCulture website, email messages, and advertisements may use “cookies” and other technologies. These technologies help us better understand user behaviour, tell us which parts of our website people have visited, and help us measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information.
If you want to disable cookies and go to your web browser preferences and disable cookies.
PROTECTION OF PERSONAL INFORMATION
In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all necessary measures to ensure the security of hard-copy information.
When you post on a DogCulture social networking service eg. Facebook or Instagram, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features.
THIRD-PARTY SITES AND SERVICES
DogCulture may contain links to third-party websites, products, and services. Information collected by third parties is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
The welfare of children is very important to us. We are committed to protecting the online privacy of children. If you are under 18 and would like to purchase items from DogCulture, or provide personal information about yourself and your family, please ask a parent or guardian for assistance.
The content displayed on the DogCulture (“Website”), including but not limited to the Website’s look and feel, text, graphics, images, sound or video materials, designs, the URL and software (“Content”), is either the property of, or used with permission by, DogCulture, and is also protected by Australian and international copyright and trademark laws. All rights including but not limited to copyright, title and interest in the Content belong to DogCulture or its respective owners. The compilation (meaning the collection, arrangement and assembly) of all Content on this Site is also the exclusive property of DogCulture or its respective owners and protected by Australian and international copyright laws.