We offer $10 Flat rate shipping Australia wide. Your order will be delivered by Australia Post or a selected Courier Company and may require a signature on delivery. The cost of delivery will be added to your order total before payment is taken.
Please note: To qualify for the flat rate shipping rate we may require a physical address for delivery (eg: not a PO Box). Extra charges may apply for delivery to a PO Box in some locations. If this is the case we will contact you with the details of any extra charges prior to dispatch.
A guide to delivery times:
Sydney Metro: 1-3 days
Sydney, Melbourne, Brisbane: 2-5 days
Country NSW, Country VIC SE QLD, Adelaide, Hobart: 3-6 days
Country SA, Northern QLD, Perth, Darwin, Tasmania: 4-7 days
Country WA, NT: 5-8 days
If you can’t be home to receive your parcel, you can leave a note with your order during checkout giving us Authority to Leave the goods in a safe place at the delivery address, without a signature.
Express Post Shipping. We use Australia Post for Express deliveries. Charges will vary depending upon the size and weight of your order. Once you have added your items to the cart you will be advised of shipping costs before check out. The Express Post service is not available on the Sasha & Me range and on our larger heavier items. If Express Post is not offered on your particular item you can contact us for an Express Post quote.
Express Post delivery is guaranteed next business day within the Express Post network. The Express Post network covers most metropolitan areas across the country. If you aren’t sure if your address is within the network you can check on the Australia Post website. Orders for Express Post must be placed prior to midday for same day dispatch.
Once payment is made, cleared and accepted we aim to dispatch most orders on the same day (or the next business day if you order over a weekend or on a public holiday).
We reserve the right to adjust shipping charges for particularly heavy or bulky items or if your location is considered remote by the most relevant shipping carrier. If this is the case we will contact you with the details of any extra charges prior to dispatch.
An order may be cancelled at any time prior to the goods leaving the DogCulture premises. We regret once an order has been shipped it may not be cancelled.
If you would like delivery outside Australia. Please contact us with details of your location and proposed order and we will send you the shipping rates to your area.