EXCHANGES & RETURNS
We have carefully sourced products that we hope both you and your pet will love and we want you to be satisfied with your purchase. So if the products you have purchased do not meet your expectations, we are happy to refund the item for you.
Please take a moment to try on your new doggie gear in a clean and dry environment, keeping the original packaging intact. If you receive an item and you are not completely happy with it, or you have ordered the wrong size, just return it to us in a new, resalable condition with its original packaging and tags within 60 days of delivery. Place another order for the next size up or down on the website, and we’ll send it straight out to you.
As long as the returned gear is in a new, resalable condition when we receive it, we will happily refund your returned items using your original method of payment. Return postage costs will be at your expense, unless the item/s received are faulty or not as ordered.
**Please email us at info@dogculture.com.au to advise us that you are returning your item/s so we know they will be at the Post Office and can process your refund in a timely manner.**
Where to send it:
DogCulture
PO Box 5261
South Turramurra
NSW 2074
Please ensure that all goods returned are suitably packed. We recommend that you insure any goods that are returned to us as we will not be liable for any damage or loss during transit. Please ensure that any goods returned are accompanied with a copy of your receipt.
Note: All returned products must be free of dog hair, odour (including smoke), damage or signs of usage and in its original packaging with all included materials. We cannot honour refunds for any merchandise that is sent back to us after 60 days, has been used, or is not in its original new condition. Any items which have been chewed cannot be returned! All sale, personalised and custom made are final sale and cannot be exchanged, returned or refunded for change of mind. We do not accept returns COD. We do not refund or reimburse shipping charges.
Returning Faulty items
If you believe your item is faulty, damaged or not as described, please contact us prior to sending it back to arrange the exchange/return of your product.