If you have ordered the wrong size, just return it to us in a new, resalable condition with its original packaging and tags within 60 days of delivery.
Place another order for the next size up or down (or another colour) on the website, and we’ll send it straight out to you.
As long as the gear is in a new, resalable condition when we receive it, we will happily refund your returned items using your original method of payment.
Where to send it:
DogCulture
PO Box 5261
South Turramurra
NSW 2074
Please ensure that all goods returned are suitably packed. We recommend that you insure any goods that are returned to us as we will not be liable for any damage or loss during transit. Please ensure that any goods returned are accompanied with a copy of your receipt.
Note: All returned products must be free of dog hair, odour (including smoke), damage or signs of usage and in its original packaging with all included materials. We cannot honour refunds for any merchandise that is sent back to us after 60 days, has been used, or is not in its original new condition. All toys, sale, personalised and custom made are final sale and cannot be exchanged, returned or refunded. Any items which have been chewed cannot be returned! We do not accept returns COD. We do not reimburse shipping charges.